Immigration New Zealand operates an internal complaints process where feedback may be provided about the service provided by Immigration New Zealand. Complaints should be made to Immigration New Zealand's Central Feedback Team so that they may investigate the complaint. Complainants should be aware that in general the grant of a visa is a discretionary decision for immigration officers to make according to instructions, and that merely disagreeing with a decision is normally not valid grounds for a complaint. A complaint should identify process-related grounds to support a complaint (such as considering your application under the wrong immigration instruction) or manifest unreasonableness and/or unfairness (such as offensive behavior or apparent bias). If your complaint is successful, Immigration New Zealand will normally offer an apology and/or a remedy appropriate to your situation (such as reconsidering your application).