New Zealand enters alert level 2 on Thursday, 14 May. Please note that TDA Immigration will not be providing face-to-face meetings with advisers during alert level 2 as we cannot ensure appropriate physical distancing. All meetings will continue, for the time being, to be held via ZOOM video conference to protect the safety of our staff and clients.
TDA will, however, offer contactless meetings at the TDA office with an adviser if it is absolutely necessary. We have set up a separate area in our office with a camera and screen to allow you to meet an adviser via ZOOM. The adviser will not be in the same room as you to ensure adequate physical distancing.
From 18 May 2020, The TDA office at 441 Queen Street will resume limited operations during alert level 2 but it will be closed to the public without a prearranged booking. To keep you safe, only one customer will be admitted to the TDA office at a time and only with a prearranged booking. No one will be admitted to the office without a booking for any reason no matter how quick or small the issue may be.
If you need to attend the TDA office in person you must contact reception (09 337 0380) beforehand to arrange a time to visit. Valid reasons to visit the TDA office include dropping off physical documents and making a payment. If you have a booking please ensure you arrive on time. If you arrive after your allocated time-slot you must contact reception again to advise. You will be allocated a further booking slot subject to availability.
Please note that no toilet facilities are available to use in the TDA office. TDA will also continually sanitize the office after every client to ensure the safety of staff and clients who are in the office.